SCHOOL LIBRARIES WORLDWIDE

Volume 8, Number 2, 2002, 65-81.

Theme: Extending the Reach of the Library

Whose Knowledge? Whose Management? Cognitive Considerations for the Provision of Virtual Library Services to School Communities [PDF file]
Jennifer Cram
Participating in knowledge management requires school libraries and libraries that serve school communities to understand cognitive aspects of knowledge acquisition and sharing, and the inadequacies of knowledge management initiatives driven by information technology. Discontinuities in the data-information-knowledge continuum make information fundamentally different from knowledge. There are three knowledge principles critical to successful design and delivery of virtual services, and a knowledge management approach may require reduction in the amount and speed of information the library delivers in order to convert knowledge to value for the school. To effectively manage knowledge, we need to shift our focus to the social context and intentionally and carefully manage the tacit knowing of librarians.

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Last updated 28 February 2008 (KSB)